Form submitted successfully!

Delta M. CRM Delta Tel Audit and Consulting
Knowledge base
Delta M. CRM Delta Tel
Expertise Integration Contacts
EN
UA RU
Delta M. CRM Delta Tel Audit and Consulting
База знаний
Delta M. CRM Delta Tel
Expertise Integration Contacts
Submit your application

DELTA M CRM

Multifunctional solution for automation of customer interaction processes

Delta M CRM

Professional Customer Relationship Management (CRM) Solution

You receive a flexible, easily customizable, and scalable tool that enhances process efficiency, organizes and regulates employee work, and automates routine operations.

Sales, support, loyalty, credit conveyor, scoring, account and limit servicing, document flow, telemarketing, contact center process automation, customer service, service quality assessment, supply management, workflow automation, debt collection, surveys, legal process automation, analytical component – increasing efficiency with simultaneous reduction of operational costs.
Delta M CRM

Advantages

Delta M CRM
Synchronization with any internal and external sources and software products
Delta M CRM
Independent modification of the system and improvement of functionality without involving IT specialists
Delta M CRM
Full customization according to your business needs
Delta M CRM
Automation of business processes of all departments and building automatic communication with clients
Delta M CRM
Integration with any provider of SMS, Email, mail, telephony
Delta M CRM
Availability of desktop application for maximum flexibility and administration, mobile application, web CRM
Delta M CRM
Building all levels of analytics complexity and building analytical dashboards
Delta M CRM
Auxiliary tools: Knowledge base, chats, company structure, news feeds
Delta M CRM
Service quality assessment
Delta M CRM
Parallel work on several projects in one system
Delta M CRM
Support for product deployment on different operating systems
Delta M CRM
Support for different database management systems

FOR WHOM IT IS SUITABLE
Delta M. CRM

Delta M CRM
Consulting companies
Delta M CRM
Collection agencies
Delta M CRM
Medical institutions
Delta M CRM
Service companies and support services
Delta M CRM
Manufacturing companies
Delta M CRM
Insurance companies
Delta M CRM
Housing and utilities
Delta M CRM
Banks / microfinance organizations
Delta M CRM
Telecommunications companies and operators
Delta M CRM
State and municipal authorities
Delta M CRM
Online stores and delivery services
Delta M CRM
Outsourcing and corporate contact centers

Business tasks

Delta M CRM
Delta M CRM
Delta M CRM

Business tasks

Sales
Leverage best practices to automate processes and accelerate the full sales cycle from lead to repeat orders

Increase team productivity by using clear routines at every step of the workflow: from analyzing the need to closing the deal, order fulfillment and payment control

Direct and partner sales with long and short deal cycles, distribution and e-commerce, field sales and point-of-sale - Delta M provides only proven sales management technologies.
 
Service
Build and automate your customer service operations at the contact center level in your service organizations

Increase the speed and efficiency of closing calls from your customers, and automation will help you escalate calls to the right specialist by analyzing the input data, allowing you to reduce the involvement of workers from different areas in the process to close the necessary issue

Serve your customers with a bundle of telephony product, chat bots and automated messaging
Banks
Automate customer service processes from potential leads to loyal customers at all levels of your products

Easy integration into your bank's products will allow you to quickly share information to display up-to-date data to your employees

Covering the processes of credit pipeline, scoring, card and limit servicing, customer management at all stages of credit, automation of collection, call center, service evaluation and legal department will allow you to use one product at all levels of customer service

The system can be easily integrated with SMS, Email, mail, telephony providers to customize automation of mailings. The system allows you to differentiate the work of departments by different projects and clients by their type
01 /

06

OPPORTUNITIES

Single Data Window
Delta M CRM

The user gets all the necessary functionality and complete information on clients in a single data window. Working with new or existing clients, you will be able to analyze and see all the information for effective work. All tools are at your fingertips and maximally customized for quick decision making in your work. Send activities, make calls, add actions, fill a client card with information or create a new one, create leads and close deals, view client history and view work statistics. The system is maximally customizable to the worker's needs while performing their current business processes to improve their efficiency.

SUPPORT

24/7
365
Online
support
hours
2,2
The average time to solve a problem
that came to the support service
minutes
29
Average response time
to a request

SUPPORT

  • Guaranteed response time to your requests (from 1 to 12 hours depending on the level of criticality)
  • scheduled system updates (1 time per quarter)
  • development hours
  • hours of consultations and settings