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Delta M. CRM Delta Tel Audit and Consulting
Knowledge base
Delta M. CRM Delta Tel
Expertise Integration Contacts
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Delta M. CRM Delta Tel Audit and Consulting
База знаний
Delta M. CRM Delta Tel
Expertise Integration Contacts
Order calculation
Delta M

LANDING Аудит и Консалтинг

We create effective automated debt recovery processes
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About the service

Delta M - your reliable partner in business process optimization. We understand that the success of any project begins with a clear understanding of business needs and the ability to detail them for further automation. Our team includes experienced professionals in debt collection ready to help you build quality operational processes that will serve as the foundation for further automation. With us, your business will be able to achieve new heights of efficiency and success.
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Advantages

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An audit identifies weaknesses in processes, providing a foundation for developing an effective work strategy
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An effective strategy provides the foundation for further automation
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Full automation increases efficiency and reduces process costs
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Post-project control guarantees achievement of set goals and objectives

1. Debt recovery processes audit

  • Analysis of organizational and staffing structure 
  • Review of staff recruitment and training procedures
  • Analysis of work strategies at each stage of debt collection
  • Assessment of NPL level, analysis of NPL change dynamics and factors affecting it
  • Analyzing the analytics and reporting used 
  • Analyzing the system of key performance indicators
  • Evaluation of personnel motivation system
  • Audit of current program solutions
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Development of a "roadmap"

  • Preparation of a report with conclusions and recommendations on the audit of the recovery process
  • Development and discussion of proposed changes with responsible persons
  • Coordination of the strategy for reorganization of the debt collection processes
  • Development of a phased plan for the implementation of the new recovery process
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3. Debt collection processes implementation

  • Implementation of previously proposed and agreed recommendations
  • Software adaptation and integration
  • Training of employees
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4. Post-project coordination

  • Conducting initial analysis of debt recovery dynamics and NPL levels
  • Analyzing the smooth operation of all automated processes, policies and procedures
  • Evaluating Cost to Collect
  • Making adjustments to processes if necessary
  • Summarizing the project results
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